Privacy Policy

Commubee ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Service.

This Privacy Policy complies with UAE Federal Law No. 45 of 2021 on the Protection of Personal Data and other applicable UAE data protection laws.

By using the Service, you consent to the collection and use of your information in accordance with this Privacy Policy.

Account Information: When you create an account, we collect:

• Email address
• Full name
• Phone number
• WhatsApp number
• Password (encrypted)

Verification Documents: To verify your residency, we collect:

• Ejari certificate or tenancy contract documents
• Community selection

Payment Information: When you subscribe, we collect:

• Subscription plan selection (0, 19, 29, or 59 AED/month)
• Payment information processed through secure third-party payment processors (we do not store full credit card details)
• Customer ID and subscription ID for payment management

Usage Information: We automatically collect:

• Account activity and login information
• Device information and IP address
• Service usage patterns

Communication Data: When you contact us, we collect:

• Contact form submissions
• Email correspondence
• Support requests

We use your information to:

• Provide the Service: Process your registration, verify your residency, manage your subscription, and provide access to community communication groups
• Communication: Send you service-related notifications, updates, and respond to your inquiries
• Payment Processing: Process subscription payments through secure third-party payment processors
• Account Management: Manage your account, authenticate users, and maintain account security
• Service Improvement: Analyze usage patterns to improve our Service
• Legal Compliance: Comply with applicable UAE laws and regulations
• Fraud Prevention: Detect and prevent fraud, abuse, and security threats

Document Storage: Your verification documents are stored securely in our cloud storage systems and are only accessible to authorized Commubee administrators for verification purposes. Documents are not shared with other users or third parties.

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers: We share information with trusted third-party service providers who assist us in operating the Service, including:

• Payment processing services
• Database and cloud storage services
• Communication and messaging platforms for community access

All service providers are bound by confidentiality agreements and privacy policies. Specific details about our service providers can be provided upon request by contacting us at mail@commubee.com.

Legal Requirements: We may disclose your information if required by UAE law, court order, or government regulation, or to protect our rights, property, or safety.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

With Your Consent: We may share your information with your explicit consent or at your direction.

Community Access: Your name and community selection may be visible to administrators for the purpose of managing community groups. Your verification documents are never shared with other community members.

We implement industry-standard security measures to protect your personal information:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure password storage using industry-standard hashing algorithms
• Access controls and authentication requirements
• Regular security assessments and updates
• Secure document storage in cloud storage systems with restricted access

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Responsibility: You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately if you suspect unauthorized access to your account.

We retain your personal information for as long as necessary to provide the Service and comply with legal obligations:

• Account Data: Retained while your account is active and for 2 years after account closure
• Verification Documents: Retained for the duration of your membership and for 1 year after account closure for audit purposes
• Payment Records: Retained for 7 years as required by UAE financial regulations
• Communication Records: Retained for 2 years after the last communication

After the retention period, we will securely delete or anonymize your information in accordance with UAE data protection laws.

Under UAE Federal Law No. 45 of 2021 on the Protection of Personal Data, you have the following rights:

• Right to Access: Request a copy of your personal information we hold
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Right to Object: Object to processing of your personal information for certain purposes
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Withdraw Consent: Withdraw consent for data processing where consent is the legal basis

To exercise these rights, contact us at mail@commubee.com. We will respond to your request within 30 days as required by UAE law.

Account Deletion: You may delete your account at any time through your account settings. Account deletion will remove your access to the Service and community communication groups, but some information may be retained as required by law.

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete such information.

Your information is primarily stored and processed in the United Arab Emirates. However, some third-party service providers may process data in other jurisdictions as necessary for service delivery.

We ensure that any international data transfers comply with UAE data protection laws and that appropriate safeguards are in place to protect your information.

We use cookies and similar tracking technologies to:

• Maintain your session and authentication state
• Remember your preferences
• Analyze Service usage
• Improve user experience

You can control cookies through your browser settings. However, disabling cookies may affect Service functionality.

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through the Service. Continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

The "Last updated" date at the top of this page indicates when the Privacy Policy was last revised.

If you have questions, concerns, or wish to exercise your rights regarding this Privacy Policy, please contact us:

Email: mail@commubee.com

Location: Dubai, United Arab Emirates

Data Protection Officer: For data protection inquiries, please email mail@commubee.com with "Data Protection" in the subject line.